Juran, J.M. and Gryna, Frank M. <br/><br/>
Quality planning and analysis 

 - 3rd ed. 
 - New York  McGraw Hill  1993 
<br/><br/><label>ISBN: </label>9780070331846 
<br/><br/><label>Dewey Class. No.: </label>658.562  / N93 JUR G