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1.
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Measuring customer satisfaction by
  • hayes, Bob E
Material type: Text Text
Language: English
Publication details: USA ASQC 1992
Availability: Items available for loan: Nalanda Library (1)Call number: 658.812 N92 HAY.
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2.
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Approach to quality improvement that works by
  • Stratton, A. Donald
Edition: 2nd ed.
Material type: Text Text
Language: English
Publication details: USA ASQC 1991
Availability: Items available for loan: Nalanda Library (1)Call number: 658.562 N91 STR.
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