| 000 | 00413nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 230721s9999||||xx |||||||||||||| ||und|| | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bT15 BUT.M |
||
| 100 |
_a Buttle, Francis and Maklan Stan _910028 |
||
| 245 | 0 |
_a Customer relationship management _b: concepts and techniques _c Buttle, Francis and Maklan Stan |
|
| 250 | _a 3rd ed. | ||
| 260 |
_b Routhledge _c2015 |
||
| 942 | _cBK | ||
| 999 |
_c17056 _d17056 |
||