000			00376nam a2200145Ia 4500
008			231017s9999||||xx |||||||||||||| ||und||
020			_a9781138236813
041			_aeng
082			_a658.812 _bT15 BUJ. M
100			_aButtle, Francis and Makelan, Stan _914665
245		0	_aCustomer relationship management
250			_a3rd ed.
260			_bRoutledge _c2015
942			_cBK
999			_c25337 _d25337