000			00404nam a2200121Ia 4500
008			231023s9999||||xx |||||||||||||| ||und||
020			_a9788120329355
041			_aeng
100			_aGlynn, William J and Barnes, James G. _915522
245		0	_aUnderstanding services management: integration marketing, organisational behaviour operations and human resource management
260			_bPHI _c1995
942			_cBK
999			_c26676 _d26676