000 00323nam a2200133Ia 4500
008 240125s9999||||xx |||||||||||||| ||und||
020 _a873891317
041 _aeng
082 _a658.812
_bN92 HAY
100 _ahayes, Bob E.
_916690
245 0 _aMeasuring customer satisfaction
260 _bASQC
_aUSA
_c1992
942 _cBK
999 _c28246
_d28246